Dokumen 2: return & refund policy (Kiros Business)
Contain English and Bahasa Melayu Version
ENGLISH VERSION
Return & Refund Policy
Last Updated: 19/12/2025
At Kiros Business, we want you to be fully satisfied with your purchase. This policy explains the conditions under which returns, exchanges, or refunds are accepted.
General policy
- All return or refund requests must be submitted within 7–14 days from the date of receipt.
- Proof of purchase (receipt or invoice) is required.
- Returned products must be unused, undamaged, and in original packaging.
eligiblity for returns
You may be eligible for a return or refund if:
- The product received is defective, damaged, or incorrect.
- The product does not match its description.
non-returnable items
The following are not eligible for return or refund:
- Digital products or services (e.g., downloads, subscriptions, consulting sessions).
- Opened or used health supplements.
- Clearance or promotional items clearly marked as “Non-returnable.”
process for returns
- Contact our support at kirosanne@gmail.com with order details and reason for return.
- Wait for our team to verify your request.
- Once approved, ship the product back to the provided return address.
- Refunds will be processed within 7–10 business days after we receive the returned item.
damaged or defective items
If the item arrives damaged or defective, please notify us within 48 hours of delivery. You may be required to provide photos or videos for verification.
refund method
Refunds are issued through the same payment method used for the original purchase. Transaction fees or processing charges may be deducted where applicable.
contact
kirosanne@gmail.com
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VERSI BAHASA MELAYU
Polisi pemulangan & bayaran balik
Kemas Kini Terakhir: 19/12/2025
Di Kiros Business, kami komited memastikan kepuasan pelanggan sepenuhnya. Polisi ini menerangkan syarat bagi pemulangan, pertukaran, atau bayaran balik.
polisi umum
- Permohonan pemulangan mesti dibuat dalam tempoh 7–14 hari selepas penerimaan barang.
- Bukti pembelian (resit atau invois) diperlukan.
- Produk mesti belum digunakan, tidak rosak, dan dalam pembungkus asal.
kelayakan pemulangan
Pemulangan layak dipertimbangkan jika:
- Produk diterima dalam keadaan rosak, cacat, atau tersilap hantar.
- Produk tidak sepadan dengan penerangan di laman web.
produk tidak boleh dipulangkan
Polisi ini tidak terpakai untuk:
- Produk atau servis digital (muat turun, langganan, sesi konsultasi).
- Suplemen kesihatan yang telah dibuka.
- Barangan promosi atau diskaun khas yang dinyatakan “Tidak boleh dipulangkan.”
proses pemulangan
- Hubungi kami di kirosanne@gmail.com dengan butiran pesanan dan sebab pemulangan.
- Pasukan kami akan menyemak dan mengesahkan permohonan.
- Setelah diluluskan, hantar barang ke alamat yang diberikan.
- ayaran balik akan diproses dalam 7–10 hari bekerja selepas penerimaan barang.
barang rosak atau cacat
Laporkan dalam masa 48 jam selepas penghantaran jika barang rosak. Bukti foto atau video mungkin diperlukan.
kaedah bayaran balik
Bayaran balik akan dibuat melalui kaedah pembayaran asal. Cas pemprosesan mungkin ditolak jika berkenaan.
contact
kirosanne@gmail.com
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